Shipping Policy

We currently ship to all 50 United States. Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Standard shipping typically takes 3-7 business days depending on your location.

Shipping costs are calculated at checkout based on order weight and destination. Orders over $50 may qualify for free standard shipping.

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24 hours for tracking to update.

Returns & Refunds

Due to the perishable nature of our beef jerky, we cannot accept returns on opened or consumed products. However, your satisfaction is our priority.

Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include photos of the damage and your order number. We’ll send a replacement or issue a full refund at no additional cost.

Unopened Products: Unopened, undamaged products may be returned within 14 days of delivery for a full refund. Return shipping is the responsibility of the customer.

Refund Processing: Approved refunds will be processed within 5-7 business days and credited to the original payment method.

Order Issues

For any order issues — lost packages, incorrect items, or general questions — reach out us at vizzapm@gmail.com or call (661) 210-9585.